1. Customer Satisfaction Commitment

At Fluent Class, we are dedicated to providing high-quality services and ensuring customer satisfaction. If you are dissatisfied due to a genuine issue from our end, you may be eligible for a refund after an investigation. To prevent misunderstandings, we encourage all customers to carefully review the details of each service before making a purchase.

2. Cancellation Policy

2.1 Eligibility for Cancellation

Customers may request a cancellation under the following conditions:

• If Fluent Class fails to provide the agreed-upon service despite payment.
• The cancellation request must be made within 24 hours of payment.

2.2 Non-Eligibility for Cancellation

A service will not be eligible for cancellation under the following conditions:

• If the customer changes their mind after availing of the service.
• If the service is in progress, completed, or manpower has already been allocated.
• If the request is made after 24 hours from the time of payment.

2.3 Cancellation Fees & Deductions

If a cancellation is approved, the following deductions will apply:

• 15% cancellation fee of the total service amount.
• Fees for any work already completed (earned fees).
• Any government fees, taxes, or payments to third-party service providers (these are non-refundable).

3. Refund Policy

3.1 Eligibility for Refund

A refund may be issued only under the following circumstances:

• Fluent Class fails to deliver the agreed-upon service despite payment.
• The refund request is made within 7 days of experiencing the issue.
• The refund request is submitted via email to info@fluentclass.com within the specified timeframe.

3.2 Non-Eligibility for Refund

Refunds will not be issued under the following conditions:

• If the service has been successfully provided as per agreed terms.
• If the request is made beyond 7 days of experiencing an issue.
• If any third-party fees (e.g., government taxes, registration fees, or payment processing charges) were incurred.
• If the request is due to a change of mind rather than a service failure.
• If resources, time, or manpower have already been invested in fulfilling the service.

3.3 Refund Process & Timeline

• All refund requests must be submitted via email to info@fluentclass.com with the relevant details.
• Refund requests will be reviewed and processed within 5-12 business days if eligible.
• Refunds will be credited via the original payment method or any other agreed-upon mode.

3.4 Deductions on Refund Amount

If a refund is approved, the following deductions will be applied:

• Processing fees & payment gateway charges.
• Administrative & operational costs.
• Any fees paid to government agencies or third parties involved in the process.

4. Force Majeure Clause

Fluent Class shall not be held responsible for any delays, interruptions, or inability to deliver services due to unforeseen circumstances beyond our control, including but not limited to:

• Natural disasters (earthquakes, floods, storms, fires, etc.).
• Public health emergencies (epidemics, pandemics, etc.).
• Government-imposed restrictions, legal changes, or regulatory actions.
• War, terrorism, cyber-attacks, or labor strikes.

In such cases, refunds and cancellations will not be applicable.

5. Contact & Support

For any queries regarding cancellations or refunds, customers can contact us at:

📧 Email: info@fluentclass.com
📞 Customer Support:
[+918447432636]

By availing of our services, customers acknowledge and agree to abide by this Refund & Cancellation Policy.