At Fluent Spoken English Class, we prioritize the privacy of our users. This Privacy and Policy outlines the types of personal information we collect, how we use it, and how we protect your privacy when you visit our website or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data:

Personal Information:
When you register for an account, sign up for a course, or contact us, you may provide us with personal details, including but not limited to:

Full name

Email address

Phone number

Profile details (such as your language proficiency level)

Payment Information:
For transactions, we collect payment details such as credit card information, PayPal credentials, or other payment methods, which are processed securely by third-party payment providers.

Course Activity and Usage Data:
We may automatically collect information regarding how you interact with our platform, such as:

Time spent in lessons

Pages viewed

Progress within the course

IP address and device information (e.g., browser, operating system)

Communications:
Any messages or interactions you have with us, such as support requests, feedback, or inquiries, may be stored.

How We Use Your Information

We use the information we collect in the following ways:

To Provide and Improve Services:
Your data is used to personalize your learning experience, process your course registrations, track your progress, and enhance the platform based on your usage.

To Communicate with You:
We will use your contact details to send you account-related notifications, updates about our services, and reminders about lessons. We may also send you customer support-related messages or respond to inquiries.

To Process Payments:
Your payment information is used solely to process transactions for courses or other services you request.

To Enhance Marketing Efforts:
With your consent, we may send you promotional materials, discounts, or updates related to our courses and services. You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in any of our communications.

To Ensure Security:
We may use your information to monitor and analyze usage patterns to improve the security and functionality of our platform.

Data Security

We take reasonable steps to protect your data from loss, misuse, unauthorized access, alteration, or disclosure. We employ industry-standard encryption and secure protocols to safeguard your data, such as SSL (Secure Socket Layer) for secure transmission of sensitive information.

However, please note that no method of internet transmission or electronic storage is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.

Sharing Your Information

We will never sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

With Service Providers:
We may share your personal information with trusted third-party vendors who help us provide our services, including payment processors, hosting services, and email service providers.

Legal Requirements:
We may disclose your personal data if required to do so by law or if we believe such action is necessary to:

Comply with legal obligations

Protect and defend our rights or property

Prevent fraud or other illegal activities

Cookies and Tracking Technologies

To enhance your experience on our website, we use cookies and similar tracking technologies. Cookies are small files stored on your device that help us remember your preferences, improve website functionality, and analyze traffic patterns.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on the site and prevent you from accessing certain features.

 Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Once your data is no longer required for these purposes, we will delete it in a secure manner.

Your Rights Regarding Your Data

You have the following rights concerning your personal data:

Access to Your Data:
You can request a copy of the personal data we hold about you.

Correction of Data:
If you believe any of the information we hold about you is incorrect or incomplete, you can request us to correct it.

Deletion of Your Data:
You can request the deletion of your personal data, subject to our legal obligations to retain certain data (such as for billing purposes).

Opt-Out of Marketing:
You can opt out of receiving promotional or marketing emails at any time by clicking the “unsubscribe” link in the email.

Data Portability:
You have the right to request your data in a format that allows you to transfer it to another service provider.

Object to Processing:
You can object to the processing of your personal data in certain circumstances, particularly when we rely on legitimate interests as the legal basis for processing.

To exercise any of these rights, please contact us using the contact details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and revise the “Effective Date” at the top. Please review this policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Policy or how we handle your personal information, please contact us.